Effective Date: 13.10.2022

This Privacy Policy explains how we handle the personal information that you provide to us on web sites controlled by Novapharm (including its subsidiaries and affiliates) which link to this Privacy Policy (referred to as “Novapharm Web Sites”). This Privacy Policy also describes the collection of certain other types of information on Novapharm Web Sites.

Please read this Privacy Policy before using Novapharm Web Sites or submitting personal information to us.

Personal information definition

“Personal information” means information that identifies you or could reasonably be used to identify you and which is submitted to and/or collected by Novapharm Web Sites and maintained by Novapharm. Examples of personal information include your name, your postal address, your e-mail address, and your telephone number.

Types of information Novapharm may collects online

Personal information that you submit by entering personal data into the Novapharm Web Sites and Novapharm Web Sites collects online, including but not limiting your name, postal address, e-mail address. To protect your privacy, you should not provide Novapharm with any information that is not specifically requested.

Passive Collection of Certain Other Technical and Web Browsing Information that Novapharm Web Sites collect without you actively submitting such information. This information may include, for example, your browser type and language, your operating system, your Internet Protocol (IP) address, the URLs of sites you visited before and after visiting the Novapharm Web Sites, the web search that landed you on the Novapharm Web Sites, and web pages and advertisements you view and links you click on within the Novapharm Web Sites. This information may be collected using various technologies, such as cookies, Internet tags, and web beacons. Your Internet browser also automatically transmits to Novapharm Web Sites some of this information, such as the URL of the Web site you just visited and the browser version your computer is operating.

Use of personal information have been collected

Novapharm will use the personal information you provide through Novapharm Web Sites to respond to your questions and to provide you with efficient customer service. Novapharm may also use this personal information for other business purposes, such as to offer you the opportunity to receive notices regarding Novapharm’s products or services, to invite you to participate in surveys about our products, or to notify you about special promotions.

Limitation of Personal information received

You may always limit the amount and type of personal information that Novapharm receives about you by choosing not to enter any personal information into forms or data fields on Novapharm Web Sites. However, some of our online services can only be provided to you if you provide us with appropriate personal information. Other parts of our Web Sites may ask whether you wish to opt into or opt out of our contact lists for offers, promotions and additional services that may be of interest to you.

Information sharing

Novapharm will not sell or license your personal information to third parties except in connection with the sale or transfer of a product line or division, or in connection with a joint marketing program. In this case, it is Novapharm’s practice to require those third parties to keep your personal information confidential and to use your personal information only to perform functions for Novapharm. Novapharm reserves the right to disclose your personal information to respond to authorized information requests from government authorities, to address national security situations, or when otherwise required by law.

Information access

Personal information can be accessed by a restricted number of Novapharm employees. We train our employees about the importance of privacy and how to handle and manage customer data appropriately and securely.

Information security

Although Novapharm strive to achieve a high level of security, we can’t guarantee the confidentiality of personal information transmitted over the Internet. We urge you to exercise caution when transmitting personal information over the Internet, especially personal information related to your health. Novapharm cannot guarantee that unauthorized third parties will not gain access to your personal information; therefore, when submitting personal information to Novapharm Web Sites, you must weigh both the benefits and the risks. Especially when you link to third party Web site that is not controlled by Novapharm you should check the privacy policies of it before submitting personal information.

Children Privacy

Novapharm will not knowingly collect or use any personal information from children (we define “children” as minors younger than 13) on Novapharm Web Sites. We do not knowingly allow children to order our products, communicate with us, or use any of our online services.

Personal information correction or deletion

You may request that we remove your personal information from our current customer records or that we amend your personal information. Please notify us of your wishes by contacting us.

Cookies and other tracking technologies

A “cookie” is a file that our webserver may send to your computer when you access Novapharm websites. This file is then stored on your computer. After you have entered personal information into a form or data field on Novapharm Web Site, Novapharm may use cookies and certain other technologies to allow that Web site to “remember” your personal preferences, such as sections of that Web site that you visit frequently and, if you choose, your user ID. Passive information collection technologies can make your use of Novapharm Web Sites easier by allowing Novapharm to provide better service, customize sites based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve Novapharm Web Sites. Certain features of Novapharm Web Sites may not work without use of passive information collection technologies.

Novapharm Web Sites may use the following types of cookies:

Session cookies. Novapharm Web Sites uses session cookies. Session cookies are temporary bits of information that are erased once you exit your web browser window or otherwise turn your computer off.

Persistent cookies. Novapharm Web Sites may use persistent cookies Persistent cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., passwords), helping to determine what areas of the web site visitors find most valuable, and customizing the web site based on your preferences on an ongoing basis. Persistent cookies placed by this site on your computer may hold personally identifiable information, but only if you have registered or have otherwise consented to the retention of personally identifiable information you have provided at the site.

Web beacons (also known as internet tags, single-pixel GIFs, clear GIFs, and invisible GIFs). Novapharm Web sites may use web beacons. A web beacon is a tiny graphic on a web page or in an e-mail message that is used to track pages viewed or messages opened. Web beacons tell the web site server information such as the IP address and browser type related to the visitor’s computer. Web beacons may be placed on online advertisements that bring people to our site and on different pages of our site. Web beacons provide us with information on how many times a page is opened and which information is consulted.

Choices about Novapharm use of cookies and other tracking technologies

The specific choices you are provided with concerning Novapharm’s use of cookies and other tracking technologies vary by web site.

On some Novapharm Web Sites, you may be asked to consent to the use cookies and/or other tracking technologies on that web site. Cookies that are necessary to the operation of the site will continue to function regardless of whether you have provided consent. Other types of cookies and tracking technologies will be turned off until you provide consent. As a result, the functionality of the site may be reduced until you choose to provide consent.

On some Novapharm Web Sites, you may be provided with preference questions or boxes allowing you to indicate that you do not want that web site to use cookies or other tracking technologies that are not necessary to the operation of the site. If you choose to exercise this opt-out option, the functionality of the site may be reduced as a result.

Some Internet browsers allow you to limit or disable the use of cookies and other tracking technologies. Please refer to the information provided by your Internet browser for instructions on how to do so (generally found under a “Help” menu).

Policy updating conditions

Without prejudice to your rights under applicable law, Novapharm reserves the right to amend this Privacy Policy without prior notice to reflect technological advancements, legal and regulatory changes and good business practices.

If privacy practices change, an updated version of this Privacy Policy will reflect those changes and we will notify you of such changes by updating the effective date at the top of this Privacy Policy.